Return & Refund Policy

At Kongziyue, our primary goal is to ensure that you are completely satisfied with every Blouse, T-shirt, Tank Top, or Cami you purchase from us. We recognize that online shopping for apparel requires a high degree of trust, particularly regarding fit and style. To provide you with total peace of mind, we have established a professional and transparent Return & Refund Policy.

1. Return Eligibility and Conditions

To maintain the quality and hygiene standards of our apparel for all customers, we require that returned items meet the following criteria:

• Items must be returned within 60 days from the date of delivery.
• The garment (Blouse, T-shirt, Tank Top, or Cami) must be in its original, unworn, and unwashed condition.
• All original tags, labels, and packaging must be intact and attached to the product.
• Items must be free from any scents (perfume, smoke), makeup stains, or deodorant marks.

Policy Feature	Specification
Return Period	60 Days from Delivery Date
Restocking Fee	No Fees ($0.00)
Refund Processing Time	7 Business Days
Eligible Products	Blouses, T-Shirts, Tank Tops & Camis

2. Return Initiation Process

To ensure your return is tracked and processed efficiently, please follow our standardized return procedure:

1. Request Authorization: Contact our support team at support@kongziyue.com. Include your order number and the specific items you wish to return.
2. Verification: Our team will review your request within 24–48 hours and provide you with a Return Authorization and the correct return shipping address.
3. Packaging: Securely package the items in their original packaging to prevent damage during transit. Please include a copy of your packing slip or order confirmation inside the package.
4. Shipping: Ship the package back to us using a trackable service (USPS, UPS, or FedEx). We strongly recommend retaining your tracking number until the refund is confirmed.

3. Refund Processing and Timelines

Once your return package arrives at our warehouse, it undergoes a quality inspection to verify that the items meet our eligibility criteria. This inspection typically occurs within 2 business days of receipt.

3.1 Refund Approval

Upon approval, we will initiate a refund to your original method of payment (Credit Card, PayPal, etc.). Kongziyue is committed to processing these funds within 7 business days. You will receive an automated notification via email once the refund has been successfully issued from our system.

3.2 Financial Institution Delays

While we process the refund within 7 business days, please be aware that banks and credit card providers may require additional processing time (usually 3–5 business days) to reflect the balance in your account. This timeline is governed by your financial institution and is beyond our direct control.

4. Damaged or Defective Items

If you receive a Blouse, T-shirt, or any other item that is damaged or has a manufacturing defect, Kongziyue takes full responsibility. Please contact us at support@kongziyue.com within 7 days of delivery with photos of the defect. For confirmed defective items:

• We will provide a prepaid return shipping label.
• You will be eligible for a full refund or a free replacement, based on your preference.

5. Exchanges

To provide the fastest service and ensure the availability of your desired size or color, we do not perform direct exchanges. If you require a different size or color, please follow the return process for the original item and place a new order on our website. This ensures your new item is reserved and shipped immediately.

6. Shipping Costs for Returns

Except in cases of defective items or shipping errors made by Kongziyue, the cost of return shipping is the responsibility of the customer. We do not charge any additional restocking or processing fees, ensuring that your full purchase price is returned to you.

7. Order Cancellations

Orders may be canceled within our handling window (1-2 days) if the shipping label has not yet been generated. If the order has already entered the shipping process, please receive the item and initiate a return through the standard 60-day window process.

Last Updated: January 2026. Kongziyue reserves the right to deny returns that show signs of wear or do not meet the specified criteria. This policy is governed by the laws of the United States.