Shipping Policy

At Kongziyue, we understand that the prompt and secure delivery of your fashion choices—ranging from our elegant Blouses and versatile T-shirts to our chic Tank Tops and Camis—is a fundamental part of your shopping experience. We are committed to maintaining a transparent, reliable, and efficient logistics network that ensures your orders reach you in pristine condition and within the specified timeframes.

This Shipping Policy outlines our domestic shipping procedures, costs, and timelines. By placing an order with Kongziyue, you agree to the terms and conditions described herein. We utilize industry-leading logistics partners to maintain the highest standards of service for our valued clientele across the United States.

1. Shipping Rates and Currency

To provide our customers with a straightforward and predictable checkout experience, Kongziyue implements a simplified flat-rate shipping structure. We believe that fashion should be accessible without the complexity of variable shipping calculations based on weight or destination within our primary service area.

Shipping Type	Destination	Shipping Cost (USD)
Standard Insured Shipping	United States (Domestic)	$6.99 (Flat Rate)

All costs are processed in United States Dollars (USD). The flat rate of $6.99 covers the handling, packaging, and transit insurance for your order, ensuring that whether you purchase a single Cami or a collection of Blouses, your shipping investment remains consistent and affordable.

2. Order Processing and Delivery Timeline

Our logistics workflow is meticulously designed to balance speed with accuracy. The total time from your order placement to arrival at your doorstep is composed of two phases: Handling Time and Transit Time.

Logistics Phase	Duration	Operational Days
Order Cut-off Time	5:00 PM (EST)	Monday - Friday
Handling Time	1 - 2 Business Days	Monday - Friday
Transit Time	3 - 8 Business Days	Monday - Friday
Total Estimated Delivery	4 - 10 Business Days	Monday - Friday

2.1 Order Cut-off Time

The daily order cut-off time is 5:00 PM Eastern Standard Time (EST). Orders successfully placed and payment-authorized before this time will enter our processing system on the same business day. Orders received after 5:00 PM EST, or during weekends and public holidays, will be initiated on the subsequent business day.

2.2 Handling Time (1-2 Business Days)

During the handling phase, our warehouse team performs several critical tasks:

• Verification of order details and payment security.
• Physical picking of items (Blouses, T-shirts, Tank Tops, or Camis) from our inventory.
• Rigorous quality inspection to ensure no manufacturing defects are present.
• Secure packaging using professional-grade materials to prevent transit damage.

This process typically concludes within 1 to 2 business days.

 

2.3 Transit Time (3-8 Business Days)

Once the handling phase is complete and your package is handed over to our carrier network, the transit phase begins. For domestic shipments within the United States, transit typically requires 3 to 8 business days. Please note that transit times may vary slightly based on the geographical distance from our fulfillment center to your specific delivery address.

3. Delivery Services & Tracking

Kongziyue partners with the United States' most reputable courier services to guarantee the integrity of our deliveries. Depending on the efficiency of local routes and the size of your shipment, your order will be delivered by one of the following providers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

3.1 Order Tracking Integration

Transparency is a core value at Kongziyue. Once your order is dispatched, you will receive an automated Shipping Confirmation Email. This communication will include your unique tracking number and a direct link to the carrier’s tracking portal. Please allow 24 to 48 hours for the carrier to update the initial tracking status on their website.

4. Shipping Destinations and Restrictions

Currently, Kongziyue focuses exclusively on serving customers within the United States. We strive to provide comprehensive coverage; however, some restrictions apply:

• P.O. Boxes: We do deliver to P.O. Boxes via USPS; however, transit times may be slightly longer than standard residential addresses.
• APO/FPO/DPO Addresses: We proudly support our military and diplomatic personnel by shipping to these addresses, though please anticipate an extended transit window beyond the standard 8 days due to military mail handling.
• International Shipping: At this time, we do not offer international shipping outside of the United States.

5. Change of Shipping Address

If you realize that you have entered an incorrect shipping address, please contact our support team at support@kongziyue.com immediately. We can modify the shipping destination as long as the order has not yet entered the "Shipped" status. Once the parcel is in the possession of USPS, UPS, or FedEx, we are unable to redirect it or change the delivery details.

6. Order Cancellation

Orders may be canceled within the handling window, provided the package has not been picked up by the courier. To request a cancellation, please contact our support desk during our operational hours. If the order has already been dispatched, you will need to follow our standard Return & Refund procedure upon receipt of the items.

7. Damaged, Lost, or Missing Shipments

While we entrust your orders to the highest-rated carriers, occasional transit issues may occur. Kongziyue takes full responsibility for ensuring your product reaches you safely.

7.1 Damaged Items

If your package arrives visibly damaged or if the contents (Blouses, T-shirts, etc.) are compromised, please take photographs of the packaging and the damaged goods. Contact us within 48 hours of delivery at support@kongziyue.com with these details so we can initiate an insurance claim and arrange for a replacement.

7.2 Missing Parcels

If your tracking information indicates "Delivered" but you have not received the package, we recommend the following steps:

• Verify the shipping address on your order confirmation.
• Check with neighbors or building management.
• Wait 24 hours, as carriers sometimes mark packages as delivered prematurely.

If the package remains missing after 24 hours, please contact us so we can open an investigation with the carrier.

 

8. Holiday and Peak Season Shipping

During high-volume periods, such as Black Friday, Cyber Monday, and the December holiday season, processing and transit times may be extended due to carrier capacity limits. While Kongziyue maintains our 1-2 day handling commitment, we encourage customers to place orders earlier during these periods to account for potential carrier-side delays.

9. Commitment to Professional Service

The Kongziyue logistics team is dedicated to excellence. We continuously monitor our transit partners and fulfillment workflows to identify opportunities for improvement. Our goal is to ensure that your shopping experience is defined by the quality of our apparel and the reliability of our delivery.

Last Updated: January 2026. Kongziyue reserves the right to update this shipping policy at any time without prior notice to reflect changes in logistics partnerships or operational capabilities.