Contact Us
Last updated: October 2026
We're here to help with questions about Kongziyue, our products, your order, or our store policies. Send us a message using the contact form below or reach out directly by email.
To help us understand your request, please provide clear details and include your order number when contacting us about an existing purchase.
Product Questions
Need clarification about sunglasses, hats, scarves, or product information? Contact us and tell us which item you're interested in.
Order Assistance
For questions about an existing order, include your order number and a brief description of the issue so we can better understand your request.
Store Policies
If you need help understanding shipping, returns, refunds, or another store policy, send us your question and we'll direct you to the relevant information.
1. How Can We Help?
At Kongziyue, we want customers to have access to clear shopping information and a convenient way to contact our support team. Whether you're browsing our collection or need assistance after placing an order, you can use this page to get in touch.
Before You Contact Us
- For order-related questions, have your order number ready if available.
- For product questions, include the product name or the relevant product page.
- Describe your question or concern as clearly as possible.
- Do not include passwords, payment card details, or other unnecessary sensitive information in your message.
2. Contact Form
Use the form to send us a message about your product inquiry, order, or shopping experience. Please provide accurate contact information so our team can respond to your request.
Please note: Submitting this form sends your message only if the form is connected to a working form handler on your website. If you are adding this HTML to a Shopify or WordPress page, make sure the form is integrated with the platform or a form-processing service.
3. Support Hours
Our customer support hours are Monday through Saturday, 8:00 AM–7:00 PM Eastern Time (ET). Messages received outside these hours may be reviewed during the next support period.
Please include enough information for us to understand your inquiry. Response times may vary depending on the nature and volume of requests.
4. Order and Policy Questions
If your question relates to an existing purchase, please provide your order number and explain the assistance you need. For questions about delivery, returns, refunds, or other shopping terms, review the relevant policy page as well.
We recommend checking the information provided in your order confirmation before contacting us about an order. This can help ensure that your inquiry includes the relevant details.