Shipping Policy

1. Shipping Rates and Fees

Kongziyue uses a flat-rate shipping structure to make delivery costs easy to understand before checkout. For eligible domestic orders, the standard shipping fee is $6.99 USD per order. The applicable shipping charge will be displayed during checkout before you submit your purchase.

The flat rate applies to standard shipping for eligible destinations within the United States. It is not calculated by multiplying the number of products in your cart. Unless expressly stated during checkout, customers should not assume that shipping is free or that additional services are included.

All shipping charges are displayed in United States dollars (USD). Any applicable taxes or other charges will be shown at checkout when required. Please review your order summary carefully to confirm the merchandise subtotal, shipping fee, taxes, and final amount due before completing payment.

If a destination cannot be served through our available shipping arrangements, we may be unable to accept the order for that address. We will communicate any relevant limitation if it becomes apparent during order processing.

2. Order Processing and Delivery Timeline

Delivery consists of two stages: order handling and carrier transit. Handling covers the time needed to verify and prepare your purchase. Transit begins after the parcel has been dispatched and accepted into the carrier's delivery network.

Business days are Monday through Friday and exclude weekends and applicable public holidays. The estimates above are not a guaranteed delivery appointment. Actual delivery depends on when an order is received, payment authorization, inventory availability, the destination address, and carrier operations.

2.1 Order Cut-off Time

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday. Orders placed before the cut-off may enter processing on the same business day, provided payment has been authorized and the order details are complete. The 1–2 business days handling estimate begins in accordance with our processing schedule.

Orders submitted after 5:00 PM ET will generally begin processing on the next business day. Orders placed on Saturday, Sunday, or a public holiday will generally enter processing on the next available business day. The cut-off time determines when an order can enter processing; it does not mean the parcel will be delivered on that day.

2.2 Handling Time: 1–2 Business Days

Kongziyue generally requires 1–2 business days to prepare an order before dispatch. During this stage, our team works to ensure that the products and delivery details are ready for shipment.

• Reviewing order information and confirming payment authorization.
• Checking product availability for sunglasses, hats, and scarves.
• Inspecting items for visible damage or apparent defects before packing.
• Preparing suitable packaging to help protect products during transportation.
• Verifying the shipping label and delivery address before dispatch.

Processing may take longer if an order requires clarification, a payment review, address verification, or other additional checks. If an unexpected issue materially affects processing, customers may contact our support team for assistance.

2.3 Transit Time: 3–8 Business Days

After an order has been prepared and handed over to the shipping carrier, transit generally takes 3–8 business days for eligible domestic destinations. Transit time is separate from handling time and starts when the parcel enters the carrier's network.

The exact arrival date can vary according to the delivery destination, carrier route, service availability, weather, and operational conditions. A tracking page may initially show limited information while the carrier scans and processes the parcel.

3. Delivery Services and Order Tracking

Kongziyue uses established parcel delivery providers to transport eligible orders within the United States. Depending on the shipment, destination, and service availability, delivery may be handled by one of the following carriers.

3.1 Shipping Confirmation

Once your order has been dispatched, Kongziyue will send a shipping confirmation email to the email address provided at checkout. When tracking information is available, the email will include the tracking number and the relevant tracking link or instructions for checking shipment progress.

Please check your inbox, spam folder, and promotional folders if you cannot locate the confirmation. If you have not received shipping information after the expected handling period, contact us at support@kongziyue.com with your order number.

3.2 Tracking Updates

Tracking information may not appear immediately after the confirmation email is sent. Please allow approximately 24–48 hours after dispatch for the carrier to register the parcel and update its tracking status. This initial delay does not necessarily mean that the shipment is lost.

After the first scan, tracking updates may show that the parcel has been accepted, is moving through a sorting facility, is out for delivery, or has been delivered. The timing and wording of these events depend on the carrier's system.

3.3 Carrier Operations

Kongziyue selects a carrier based on shipment and destination requirements. Customers may not be able to choose a specific carrier at checkout unless that option is expressly displayed. Once the package is in the carrier's possession, delivery routes, scanning schedules, and final delivery procedures are managed by that carrier.

4. Shipping Destinations

Kongziyue currently focuses on domestic shipping within the United States. Orders can be shipped only to addresses that are serviceable through our available carrier arrangements.

• Residential and business addresses: Standard delivery is available where supported by the selected carrier.
• P.O. Boxes: Delivery may be available through USPS where the destination and shipment are eligible. Please provide the complete P.O. Box information at checkout.
• Military and diplomatic addresses: APO, FPO, and DPO delivery may depend on carrier and service eligibility. Delivery times can differ from standard domestic estimates.
• International destinations: International shipping outside the United States is not currently offered under this policy.

If you are uncertain whether your address is eligible, contact our customer support team before placing your order. We will help clarify the available options based on the information accessible to us.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Before submitting your order, review the recipient's full name, street number, street name, apartment or unit number, city, state, ZIP code, and contact details where requested.

Incorrect or incomplete information may cause delivery delays, failed delivery attempts, or a parcel being returned to the sender. If a parcel is returned because the address supplied by the customer was incorrect or incomplete, additional shipping charges may apply if reshipment is possible. Any applicable charges will be communicated before reshipping.

Please also ensure that the delivery location can safely receive packages and that any access instructions are accurate. Kongziyue cannot guarantee delivery to a specific unattended location or prevent third-party access after a carrier completes delivery.

6. Changes to a Shipping Address

If you notice an error in your shipping address after placing an order, contact support@kongziyue.com as soon as possible. Include your order number and the corrected address so that our team can identify the shipment.

Address changes may be possible while an order is still being processed, but they are not guaranteed. If the order has already been packed, labeled, or transferred to a carrier, we may be unable to modify the destination. Carrier redirection services, when available, are subject to the carrier's own rules and fees.

Customers should not assume that an address change has been completed until they receive confirmation from our support team. Please continue to monitor tracking information if the shipment has already been dispatched.

7. Order Cancellation and Shipping Changes

If you need to cancel an order, contact our support team promptly and provide your order number. Cancellation requests can be considered while the order is still being processed and has not been handed over to the carrier.

Because order preparation can begin shortly after purchase, we cannot guarantee that every cancellation request will be successful. Once a parcel has been dispatched, it generally cannot be canceled through the shipping process. Customers who no longer want an item after dispatch should refer to the store's Return and Refund Policy for the applicable conditions and instructions.

A request to change a product, quantity, or delivery address may require the order to remain unprocessed. Please contact us immediately rather than placing a second order to correct an existing purchase.

8. Delayed Shipments

Kongziyue works to prepare orders within the stated handling period and to provide realistic transit estimates. Nevertheless, delivery dates can be affected by events that are outside our direct control, including severe weather, transportation interruptions, carrier backlogs, public holidays, address issues, security checks, or other unexpected operational disruptions.

During high-volume shopping periods, including major sale events and the year-end holiday season, carriers may experience increased parcel volumes. These conditions can affect transit even when an order has been prepared on time.

If tracking has not updated for an extended period or the package appears to be delayed beyond the estimated delivery window, contact support@kongziyue.com. Please include your order number and tracking number, if available. We will review the information available and assist with the next appropriate steps.

9. Damaged Packages or Products

Please inspect your package and products after delivery. If your sunglasses, hat, scarf, or its packaging arrives visibly damaged, retain the packaging and take clear photographs of the outer parcel, shipping label, and affected item.

Contact support@kongziyue.com as soon as possible, preferably within 48 hours of delivery, and provide the order number, a description of the issue, and the photographs. Prompt reporting helps us assess the circumstances and determine the appropriate resolution under our applicable policies.

Do not discard the packaging until the issue has been reviewed, as additional information may be needed. We will evaluate the details and explain the available next steps. A replacement, refund, or other remedy will depend on the circumstances and the relevant terms of the store's policies.

10. Lost, Missing, or Incorrectly Marked Deliveries

10.1 Tracking Shows “Delivered,” but the Package Is Missing

If the carrier marks your order as delivered but you cannot locate it, please take the following steps:

1. Confirm that the shipping address shown in your order confirmation is correct.
2. Check your mailbox, porch, side entrance, parcel locker, and other usual delivery locations.
3. Ask household members, neighbors, building management, or reception staff whether they accepted the package.
4. Allow up to 24 hours for a possible early delivery scan or for the package to be located.
5. If the package remains missing, contact our support team with your order and tracking details.

We will review the available tracking information and help determine whether a carrier inquiry is appropriate. Delivery investigations and their outcomes are subject to the information and procedures provided by the carrier.

10.2 Tracking Has Not Updated

A tracking page may remain unchanged while a package is awaiting an initial scan or moving between facilities. If there has been no meaningful update for an extended period, or the estimated delivery window has passed, contact us so that we can review the shipment details and advise you on the next steps.

10.3 Incorrect Item or Missing Product

If your parcel contains the wrong product or an item appears to be missing from your order, contact support@kongziyue.com with your order number and a clear description of the discrepancy. Photographs of the received products and packaging may help us investigate the issue more efficiently.

We will review your report and explain the available resolution in accordance with the circumstances and our applicable return and refund terms.

11. Delivery Attempts and Returned Packages

Delivery attempts, signature requirements, safe-place procedures, and parcel pickup options depend on the carrier and the service used. If a delivery attempt fails, please follow the instructions in the carrier's tracking system or delivery notice.

If a parcel is returned to Kongziyue because the address is incomplete, delivery was unsuccessful, or the parcel was not collected when required, we will review the return status and contact you where appropriate. Reshipment may depend on the parcel's condition, the accuracy of the replacement address, and the applicable shipping costs.

Please respond promptly to any request for address clarification. If a parcel cannot be reshipped, any refund eligibility will be assessed under the store's Return and Refund Policy and the circumstances of the return.

12. Shipping During Holidays and Peak Seasons

Kongziyue processes orders according to its normal business-day schedule. However, public holidays and periods of increased demand may affect order preparation or carrier operations. The 5:00 PM ET cut-off applies Monday through Friday, excluding applicable holidays when normal processing is unavailable.

During major shopping events or the December holiday season, customers should allow additional time for carrier transit and place orders early when timing is important. Tracking information remains the best available source for shipment progress after dispatch.

If an unusual delay affects your order, please contact our support team with your order details. We will provide assistance based on the latest information available to us.

13. Product Packaging and Shipment Preparation

Sunglasses, hats, and scarves may require different packaging considerations. Kongziyue prepares orders with the aim of protecting products during ordinary handling and transportation. Packaging methods may vary according to product shape, materials, and shipment requirements.

Our team checks order details and prepares the package for dispatch. Customers should inspect their products upon arrival and contact us promptly if they notice visible damage or a discrepancy. Please retain relevant packaging and shipment information until any reported issue has been resolved.

14. Customer Responsibilities

To help your order arrive smoothly, please review the following before and after placing a purchase:

• Provide a complete and deliverable shipping address.
• Check your order confirmation for product and delivery details.
• Monitor your email for shipping confirmation and tracking updates.
• Allow the stated handling and transit periods before treating an order as delayed.
• Follow carrier instructions for missed delivery attempts or parcel collection.
• Report damage, missing products, or delivery problems promptly.
• Contact Kongziyue if you need help interpreting shipment information.

Accurate information and timely communication help us identify shipping concerns and provide more effective assistance.

15. Shipping Policy Updates

Kongziyue may revise this Shipping Policy when shipping arrangements, carrier services, business operations, or other relevant circumstances change. The version published on this page describes the shipping terms currently presented by the store.

Customers should review this page before placing an order if they need to confirm current shipping costs, delivery estimates, or destination availability. Any shipping fee or delivery estimate specifically displayed for an order at checkout should also be reviewed before payment is submitted.

16. Contact Kongziyue About Shipping

Our customer support team can assist with questions about shipping fees, order processing, address corrections, tracking updates, delayed parcels, and delivery issues. Please provide your order number whenever you contact us about an existing purchase.