Terms Of Service

1. Acceptance of Terms

By accessing, browsing, or purchasing from Kongziyue, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, together with any policies referenced on our website.

These terms apply to all website visitors, customers, and individuals who interact with our online store. Additional terms may apply to specific services, promotions, or features when expressly communicated at the time they are offered.

You are responsible for reviewing the current version of these terms before completing a purchase. Continued use of the website after changes are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

2. Eligibility and Customer Responsibilities

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you. If you make a purchase on behalf of another person or organization, you confirm that you have the authority to do so.

When using Kongziyue, you agree to:

• Provide accurate, current, and complete information when placing an order or contacting customer support.
• Review your order details, shipping address, product selections, and payment information before submitting your purchase.
• Keep your account credentials secure, if you create an account on our website.
• Use the website only for lawful purposes and in accordance with these terms.
• Avoid submitting false, misleading, fraudulent, or unauthorized orders.
• Refrain from interfering with website operations, security, or the shopping experience of other users.

If information supplied by you is inaccurate or incomplete, order confirmation, fulfillment, delivery, or customer support may be affected.

3. Products and Product Information

Kongziyue offers fashion accessories, including sunglasses, hats, and scarves. We make reasonable efforts to present product descriptions, images, colors, dimensions, features, and other details as accurately as possible.

Product appearance may vary slightly depending on screen settings, lighting, photography, materials, or manufacturing variations. Images are provided to help customers understand a product and may not represent every minor detail of the physical item.

Product descriptions and images should be reviewed carefully before purchase. If you need clarification about an item, please contact our support team before placing your order.

We do not guarantee that every product will remain available at all times. Product listings may be added, changed, temporarily unavailable, or discontinued as inventory and business needs change.

4. Pricing, Currency, and Product Availability

Prices and applicable charges are displayed on the website or at checkout. Unless otherwise stated, prices are presented in United States dollars (USD). The total payable amount will be shown during checkout before you submit your order.

We take reasonable care to ensure that pricing information is accurate. However, errors, omissions, or outdated information may occasionally occur. If an order is affected by a material pricing or listing error, we may contact you to explain the issue and discuss the available options before proceeding.

Product availability may change between the time an item is viewed and the time an order is submitted. An item added to a cart is not necessarily reserved until the order has been accepted and processed.

Any applicable shipping charges will be presented at checkout. For details about our standard shipping charge, handling period, transit estimates, and delivery services, please review our Shipping Policy.

5. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products under the information displayed during checkout. An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review orders and, where reasonably necessary and permitted by law, refuse, limit, or cancel an order because of issues such as product unavailability, suspected fraudulent activity, payment authorization problems, inaccurate listing information, or an apparent checkout error.

If we cancel an order after payment has been collected, we will arrange any applicable refund to the original payment method. We may contact you using the email address provided at checkout if clarification is required.

Please check your order confirmation promptly. If you notice an incorrect product selection or shipping address, contact us as soon as possible. Changes may not be possible once an order has entered fulfillment or has been handed to the carrier.

6. Payments and Billing Information

Customers must provide valid and accurate billing and payment information when completing a purchase. By submitting an order, you confirm that you are authorized to use the selected payment method and authorize the applicable payment transaction for the amount shown at checkout.

Orders may be subject to payment authorization and verification before fulfillment. If a payment is declined, cannot be verified, or is otherwise unsuccessful, the order may be delayed or canceled until the issue is resolved.

Any payment methods available for your order will be displayed during checkout. Customers should review the final order total before confirming payment and retain their order confirmation for reference.

Please do not send complete payment card details, passwords, or other sensitive financial credentials to our customer support email.

7. Shipping and Delivery

Kongziyue currently provides domestic shipping within the United States, subject to the destination and shipping options available at checkout. Orders are prepared and delivered according to our Shipping Policy.

Shipping and delivery dates are estimates rather than guarantees. Delays may occur because of weather, carrier operations, peak-season volume, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for entering a complete and accurate delivery address. If you identify an address error, contact us immediately. We cannot guarantee that an address can be changed after the parcel has been dispatched.

For tracking assistance, delayed parcels, delivery issues, or further shipping information, please consult our Shipping Policy or contact customer support.

8. Returns, Refunds, and Cancellations

Our Return & Refund Policy explains the conditions for returning eligible products, requesting refunds, reporting damaged or incorrect items, and handling return shipping costs.

Eligible products may be returned within 60 days from the delivery date, subject to the requirements described in the Return & Refund Policy. Kongziyue does not charge restocking fees or refund processing fees. Approved refunds are processed within 12 days after the eligible return is received and approved.

Return shipping costs may apply to standard preference returns. Different arrangements may apply when an item is confirmed to be damaged, defective, or incorrectly supplied by Kongziyue.

Cancellation requests should be submitted as soon as possible. We can consider a cancellation while an order is still being processed and has not been dispatched, but cancellation cannot be guaranteed after fulfillment or carrier handover.

9. Promotions, Discounts, and Offers

From time to time, Kongziyue may provide promotional offers, discount codes, or other special purchasing terms. Each promotion may be subject to specific conditions, including eligibility, validity periods, product exclusions, or restrictions on combining offers.

Promotional terms will apply as stated when the offer is presented. Unless expressly specified, a promotion cannot be assumed to apply retroactively to an order placed before the promotion became available.

We reserve the right to correct errors in promotional details and to withdraw or modify an offer where reasonably necessary and permitted by applicable law. Any material change will not override rights that cannot legally be excluded.

10. Intellectual Property and Website Content

Unless otherwise indicated, the website's content, including text, product descriptions, graphics, photographs, logos, page layouts, and design elements, is owned by or used with permission by Kongziyue or the relevant rights holders.

You may access and use website content for personal, non-commercial shopping purposes. You must not reproduce, republish, distribute, modify, sell, or commercially exploit website materials without prior written permission from the relevant rights holder, except where permitted by applicable law.

Product names, brand names, and third-party marks displayed on the website remain the property of their respective owners. Their appearance does not necessarily imply endorsement or affiliation.

If you believe that content on our website infringes your intellectual property rights, please contact us with sufficient information to identify the material and explain your concern.

11. Prohibited Website Use

You agree not to use Kongziyue's website in a manner that may damage, disable, overload, or impair its operation or interfere with another person's access to the website.

Prohibited activities include:

• Using the website for unlawful, fraudulent, or deceptive purposes.
• Submitting false order details, impersonating another person, or using an unauthorized payment method.
• Attempting to gain unauthorized access to the website, its systems, or another user's information.
• Introducing malicious code, harmful files, or other materials intended to disrupt website operations.
• Scraping, copying, or extracting website content through automated means in violation of applicable law or our rights.
• Misusing customer support channels or submitting knowingly false complaints.
• Violating the intellectual property or other legal rights of Kongziyue or third parties.

Where misuse is identified, we may take reasonable steps to protect our website, customers, and business, including restricting access or reviewing affected orders, subject to applicable law.

12. Third-Party Services and Links

Our website may include links to third-party websites or rely on external services to support payment processing, shipping, analytics, or other functions. These services may be governed by their own terms and privacy practices.

Kongziyue does not control every third-party website or service and is not responsible for content, policies, availability, or practices outside our reasonable control. A link is provided for convenience and does not necessarily constitute an endorsement.

If you access a third-party website, you should review its applicable terms and privacy information before providing personal information or completing a transaction.

13. Privacy and Personal Information

When you place an order, contact us, or use our website, certain information may be collected and used to support order processing, payment, delivery, customer service, website operations, and other purposes explained in our Privacy Policy.

We encourage you to read our Privacy Policy to understand how personal information is handled and what choices may be available to you.

By submitting information through our website, you confirm that the information you provide is accurate to the best of your knowledge and that you are authorized to provide it.

14. Website Availability and Disclaimer

We aim to keep the website accessible and functioning properly, but we do not guarantee uninterrupted or error-free access at all times. Maintenance, technical issues, network interruptions, security events, or circumstances outside our reasonable control may affect availability.

To the extent permitted by applicable law, the website and its content are provided on an available basis. We make reasonable efforts to maintain accurate listings and reliable service but do not warrant that every website feature will always be available, compatible with every device, or free from technical errors.

Nothing in these terms excludes or limits any warranty, consumer right, or legal protection that cannot lawfully be excluded or limited.

15. Limitation of Liability

To the extent permitted by applicable law, Kongziyue will not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the website, including losses resulting from temporary interruptions, third-party service failures, or unauthorized access beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be waived and applicable consumer rights.

If you experience a problem with an order or product, please contact us promptly so we can review the circumstances and determine an appropriate resolution under our published policies and applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from your unlawful use of the website, your material breach of these terms, or your infringement of another person's rights.

This provision does not apply to the extent that a claim or loss results from Kongziyue's own conduct or where applicable law prohibits such an allocation of responsibility.

17. Changes to These Terms

Kongziyue may revise these Terms of Service to reflect changes to our website, products, business operations, or applicable requirements. Updated terms will be published on this page.

Changes will apply from the time they become effective as indicated in the updated terms or as otherwise required by law. Your continued use of the website after revised terms are published constitutes acceptance of the changes to the extent permitted by applicable law.

We encourage customers to review this page periodically. If you do not agree with a material change, you should discontinue using the website.

18. Governing Law and Disputes

These terms are to be interpreted in accordance with applicable law. Any dispute concerning the website, a purchase, or these terms will be handled under the legal rules and procedures that apply to the parties and the relevant transaction.

Where appropriate, we encourage customers to contact our support team first so that concerns can be reviewed and, where possible, resolved directly.

Nothing in this section is intended to remove consumer protections, mandatory legal rights, or dispute-resolution options that apply under relevant law.

19. Severability and Entire Agreement

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms of Service, together with the policies expressly referenced on our website and the terms presented during checkout, describe the general understanding governing your use of Kongziyue's website and purchases made through it.

If there is a conflict between these terms and a specific policy addressing a particular subject, the more specific policy will apply to that subject to the extent of the conflict and as permitted by applicable law.

20. Contact Our Support Team

If you have questions about these Terms of Service, a product listing, an order, payment, shipping, or website use, please contact our customer support team. Include your order number when your inquiry relates to a specific purchase so that we can assist you more efficiently.