Return & Refund Policy

1. Return Eligibility and Conditions

Customers may request a return within 60 days from the date their order is delivered. To help us inspect and process returned products fairly, items should be returned in suitable condition and accompanied by the relevant order information.

The following conditions generally apply to returns of sunglasses, hats, and scarves:

• The return request must be submitted within 60 days of the recorded delivery date.
• The item must be unused and in its original condition, without damage caused after delivery.
• Original tags, labels, protective cases, accessories, and packaging should be included where supplied with the product.
• Items should be clean and free from stains, strong odors, makeup, or other signs of use.
• The return must correspond to an order purchased from Kongziyue.
• The customer must follow the return instructions provided by our support team.

For sunglasses, please include any original case, cleaning cloth, or other accessories supplied with the item. For hats and scarves, please take care to avoid stains, stretching, or damage while preparing the return.

If a product has a manufacturing defect, arrives damaged, or differs from the item ordered, please contact us before sending it back. These situations may require a different return arrangement.

2. How to Request a Return

Please contact our customer support team before shipping any product back. This allows us to identify your order, confirm the return instructions, and help ensure the parcel is sent to the correct return address.

1. Contact our support team.

   Email support@kongziyue.com with your order number, the item or items you want to return, and the reason for your request. If the item arrived damaged or incorrect, please include clear photographs.

2. Wait for return instructions.

   Our team will review your request and respond with the next steps, including the applicable return instructions and return destination. Please wait for these instructions before mailing the package.

3. Prepare the package.

   Pack the item securely to prevent damage during transportation. Include the original product accessories and packaging where available, together with your order number or a copy of your order confirmation.

4. Ship the return.

   Use the return address and instructions provided by our team. For your records, we recommend using a shipping service with tracking and keeping the shipment receipt until the return has been resolved.

5. Wait for inspection and refund confirmation.

   Once the parcel arrives, we will inspect the returned item and determine whether it meets the applicable return conditions. We will notify you of the outcome and process any approved refund in accordance with this policy.

3. Refund Policy and Processing Time

Refunds are available for eligible returns that meet the conditions described in this policy. Once the returned product has been received and inspected, our team will confirm whether the return qualifies for a refund.

3.1 Refund Processing Within 7 Days

Kongziyue will process an approved refund within 7 days after the eligible returned item is received and approved for refund. This timeframe refers to our refund processing period. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Approved refunds are generally issued to the original payment method used for the purchase. We will send an email confirmation when the refund has been initiated or processed through our system.

3.2 Refund Amount and Fees

Kongziyue does not charge restocking fees or refund processing fees. For an approved return, the eligible merchandise amount will be refunded according to the order details and the circumstances of the return.

For standard returns made because a customer changes their mind or no longer wants an item, the original shipping charge is generally non-refundable. If a product is defective, damaged on arrival, or incorrectly supplied, please contact us so that we can review the issue and determine the appropriate resolution, including any applicable shipping reimbursement.

Any refund will reflect the amount eligible under the applicable policy. If an order contains multiple items and only some are returned, the refund will generally apply to the eligible returned items rather than automatically refunding the entire order.

3.3 Payment Provider Delays

After Kongziyue initiates a refund, your bank, card issuer, or payment provider may need additional time to post the funds. The posting time is controlled by the provider and may vary by payment method and account.

If you have received our refund confirmation but the funds have not appeared after the normal processing period of your payment provider, we recommend contacting that provider first. You may also contact us if you need confirmation of the refund transaction.

4. Damaged, Defective, or Incorrect Items

We want the sunglasses, hats, and scarves you receive to match your order and arrive in acceptable condition. If your item arrives damaged, has an apparent manufacturing defect, or is different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

Email support@kongziyue.com and include:

• Your order number and the name of the affected product.
• A clear description of the damage, defect, or order discrepancy.
• Photographs showing the item and the issue.
• Photographs of the shipping package and label, if relevant.

Please retain the affected product and packaging while we review your request. Our team will assess the details and explain the available resolution.

For a confirmed product issue attributable to Kongziyue, we will provide an appropriate resolution, which may include a refund, replacement, or return arrangement. Where a return is required for a confirmed damaged, defective, or incorrectly supplied item, we will explain the applicable shipping arrangements and will not require you to pay return shipping for an issue attributable to us.

Please do not dispose of or alter a damaged product before receiving instructions from our team, as this may make it more difficult to assess the issue.

5. Exchanges

Kongziyue does not currently offer direct exchanges through the return process. If you would prefer a different style, color, or product, please request a return for the original eligible item and place a separate order for the item you want.

A new order is subject to current product availability, pricing, and shipping terms at the time of purchase. Returning the original item does not automatically reserve or guarantee the availability of another product.

If the original item is defective, damaged, or incorrect, please contact our support team before placing a replacement order so we can review the situation and advise you on the appropriate next steps.

6. Return Shipping Costs

We do not charge restocking fees or refund processing fees. However, return shipping costs are separate from these fees and depend on the reason for the return.

For customer-initiated returns, we recommend selecting a trackable shipping service and keeping the receipt until the return is completed. Unless our team confirms otherwise, customers should pay the return carrier directly.

Original outbound shipping charges for standard preference returns are generally not refundable. If your return is due to an error or product issue attributable to Kongziyue, please contact us before shipping so that we can review the applicable shipping costs and refund eligibility.

7. Order Cancellations

If you need to cancel an order, contact support@kongziyue.com as soon as possible and include your order number. We can consider cancellation requests while the order is still being processed and has not been dispatched.

Cancellation cannot be guaranteed once an order has been packed, handed over to a carrier, or entered the shipping process. If the parcel has already been dispatched, please follow the standard return procedure after delivery, provided your request falls within the 60-day return window.

If a cancellation is approved before dispatch and a payment has already been captured, the applicable refund will be processed to the original payment method. Kongziyue does not charge a cancellation processing fee.

8. Returns That Do Not Meet the Conditions

If a returned item shows signs of use, damage after delivery, missing components, or other conditions inconsistent with the stated return requirements, we may need to review the item before determining eligibility.

If a return cannot be approved, our team will explain the reason and, where appropriate, contact you about the available options. Please do not assume that sending a parcel back automatically guarantees a refund.

Products that are not associated with a verifiable Kongziyue order may require additional information before we can proceed. Providing the correct order number and the email address used at checkout helps us review your request accurately.

9. Return Package Tracking and Responsibility

Customers who arrange their own return shipment should keep the tracking number and proof of postage until the return has been received and the refund or other resolution has been confirmed.

If a return shipment appears delayed or lost, contact the carrier used to send the parcel and notify our support team. Tracking details and proof of postage can help establish the shipment's status and support further review.

Please use the return address provided by Kongziyue and package the item carefully. Sending a return to an unconfirmed address may delay the inspection and refund process.

10. Frequently Asked Questions

How long do I have to return an item?

You may request a return within 60 days from the date your order is delivered, subject to the eligibility conditions in this policy.

Are there any restocking or refund fees?

No. Kongziyue does not charge restocking fees or refund processing fees. Return shipping for standard preference returns is separate and is generally paid by the customer.

How long does a refund take?

We process approved refunds within 7 days after the eligible return is received and approved. Your payment provider may need additional time to post the funds to your account.

Can I return sunglasses, hats, or scarves?

Yes. These products may be eligible for return when purchased from Kongziyue and when the request is submitted within the 60-day return window and meets the applicable conditions.

Can I exchange an item for another color or style?

We do not offer direct exchanges. You may request a return for the original eligible item and place a new order for the product you prefer.

What should I do if my item arrives damaged?

Contact support@kongziyue.com, preferably within 7 days of delivery. Include your order number, a description of the issue, and clear photographs so our team can review the case.

Where should I send my return?

Contact our support team first. We will provide the appropriate return instructions and destination for your order. Do not send products to an unconfirmed address.

11. Contact Our Support Team

If you have questions about return eligibility, refund status, damaged items, or cancellation requests, our customer support team is available to help. To allow us to review your request efficiently, please include your order number and a clear explanation of the issue in your message.