Frequently Asked Questions

1. About Kongziyue

What products does Kongziyue sell?

Kongziyue offers sunglasses, hats, and scarves. Product descriptions and available options are provided on the relevant product pages. Please review the information and images on each product page before placing your order.

Where can I find product details?

Visit the product page for the item you are interested in. Review the available product description, images, options, and price before adding the item to your cart. If a detail you need is not available on the product page, contact our support team for assistance.

How can I contact Kongziyue?

You can contact us by email at support@kongziyue.com. Our support hours are 8:00 AM–7:00 PM ET, Monday through Saturday. We aim to respond to customer inquiries within 1 business day.

2. Placing an Order

How do I place an order?

Browse our products, select the item and available options you want, and add it to your cart. Proceed to checkout, enter your shipping and contact information, review your order total, and complete payment through PayPal.

How can I make sure my order details are correct?

Before submitting your order, carefully check your product selection, quantity, shipping address, email address, and order total. Accurate information helps us process your purchase and deliver it to the correct destination.

Will I receive an order confirmation?

Order confirmation information is generally sent to the email address provided during checkout after an order is successfully submitted. If you do not receive it, check your spam or junk folder and verify that your email address was entered correctly.

What should I do if I have not received an order confirmation?

First, check your email folders and PayPal activity to see whether the payment appears to have completed. If you still cannot locate your confirmation, contact support@kongziyue.com with any available order or transaction details.

3. Payment Questions

Which payment methods do you accept?

Kongziyue currently accepts PayPal as the only payment method at checkout. Select PayPal during checkout and follow the instructions displayed to complete your transaction.

Can I pay directly with a credit or debit card?

Kongziyue does not currently offer credit or debit cards as a separate direct payment option. Depending on your account and eligibility, PayPal may display additional funding options within its own checkout process. The available options are determined by PayPal.

What should I do if my PayPal payment is declined?

Review the message displayed by PayPal and check whether your account requires additional verification or action. If the issue continues, contact PayPal or your financial institution. You can contact Kongziyue if you need help checking the status of your order.

What if my payment appears pending?

Check your PayPal activity for the current transaction status. Avoid submitting another payment until you have checked whether the original transaction was completed. PayPal or the relevant financial institution determines how pending transactions are processed.

What should I do if I think I was charged twice?

Review your PayPal activity and order confirmation emails to determine whether there are multiple completed payments or duplicate orders. If you still believe there is a problem, email us with the relevant order number or transaction reference so we can review our records.

4. Shipping and Delivery

How much does shipping cost?

Standard shipping to eligible US destinations has a flat-rate charge of $6.99 per order. Please review the shipping information displayed at checkout before completing your purchase.

How long does order processing take?

Orders typically require 1–2 business days for handling before dispatch. Processing may vary depending on the order and operational circumstances. The handling period is separate from the carrier's transit time.

How long does delivery take?

Estimated transit time is typically 3–8 business days after dispatch. Including the usual handling period, the estimated total delivery timeframe is approximately 4–10 business days. These are estimates, not guaranteed delivery dates.

Which carriers deliver Kongziyue orders?

Orders may be delivered by USPS, UPS, or FedEx. The carrier used depends on the shipment and fulfillment arrangements. If tracking information is available, it will be provided after dispatch.

Can my delivery take longer than estimated?

Yes. Delivery estimates may be affected by carrier operations, weather, holidays, address issues, or other circumstances outside our control. If your shipment appears delayed, check the tracking information first and contact us if you need further assistance.

5. Order Tracking

How can I track my order?

When tracking information is available, it is generally shared after your order has been dispatched. Use the tracking number and carrier link provided in your shipping notification to review the latest shipment updates.

Why is my tracking number not showing updates?

Tracking information may not appear immediately after a shipping label is created or a parcel is dispatched. Allow time for the carrier to receive and scan the package. If the tracking status remains unchanged for an extended period, contact us with your order number.

What if my tracking says delivered but I cannot find my package?

Check around your delivery location, including entrances, mail areas, and other places where the carrier may have left the parcel. Ask household members or building management if applicable, and review the carrier's delivery details. If you still cannot locate the package, contact the carrier and our support team.

Can I change my delivery address after ordering?

Contact us as soon as possible if you notice an address error. We will check whether the address can be corrected before dispatch. Once a parcel has been handed to the carrier, an address change or redirection cannot be guaranteed.

6. Cancellations and Order Changes

Can I cancel an order after placing it?

You may request cancellation by emailing support@kongziyue.com as soon as possible. Whether cancellation can be completed depends on the current order status. A request is not confirmed until our team tells you that the order has been canceled.

Can I change the product or quantity in my order?

Contact us promptly with your order number and the requested change. We will check whether the adjustment can be made before fulfillment is completed. Product availability and processing status may affect whether the request can be accommodated.

Can I change my shipping address?

We will review address-change requests received before dispatch. Include the order number and complete corrected address in your email. Changes cannot be guaranteed after the parcel has been handed to the shipping carrier.

What happens if my order has already shipped?

Orders that have already been dispatched generally cannot be canceled or modified through our normal order-change process. If you no longer want the product after delivery, review our Return & Refund Policy to see whether your order is eligible for a return.

7. Returns and Refunds

Can I return a product?

Eligible products may be returned within 60 days of delivery, subject to the conditions in our Return & Refund Policy. Please review that policy and contact our support team before sending an item back so you can receive the appropriate instructions.

How long does a refund take?

Eligible refunds are processed after the returned product has been received and the return has been reviewed and approved. Our policy provides for refunds within 7 business days after an eligible return is received and approved. The time for the funds to appear in your account may also depend on the payment provider or financial institution.

Are there return or refund processing fees?

Kongziyue does not charge a restocking fee or a separate refund processing fee. Return shipping costs may apply to standard returns based on customer preference. Please consult the Return & Refund Policy for the applicable conditions.

What if my product arrives damaged, defective, or incorrect?

Contact us as soon as possible and describe the issue. Include your order number and relevant photos if available. We will review the information and explain the next steps under our applicable return and refund procedures.

Where will my refund be sent?

Approved refunds are generally arranged through the original payment method where supported. For PayPal purchases, the refund is subject to PayPal's processing procedures and the status of the original transaction.

8. Product Information and Availability

Are all products always available?

Product availability may change. If an item becomes unavailable after an order is placed, we will review the situation and contact you when a decision or further information is needed. Available options depend on the circumstances of the order.

What if I selected the wrong item?

If you notice an incorrect product selection, contact us immediately. We will check whether the order can be updated before dispatch. If it has already shipped, any return request will be reviewed under our Return & Refund Policy.

How can I choose the right product?

Review the product description, images, and any available specifications before ordering. If you need more information to make a decision, contact our support team before completing your purchase.

9. Contact and Customer Support

What information should I include when contacting support?

Include your name, the email address used at checkout, your order number if applicable, and a clear description of your question or issue. For damaged, incorrect, or missing items, relevant photos may also help us understand the situation.

When is customer support available?

Our support hours are 8:00 AM–7:00 PM ET, Monday through Saturday. We aim to respond to customer inquiries within 1 business day, although response times may vary during busy periods or holidays.

What if my question is not answered here?

Email support@kongziyue.com with your question. If your inquiry concerns an existing order, include the order number so our team can identify the relevant details.